If you have questions about your order, or need information on returning or exchanging an item, please send us an e-mail at ABadmin@fullpond.com
Please include your order number in the subject line of your e-mail.

All returns must be approved by customer service at Robertson Marketing Group. If we receive a return without prior authorization it will not be processed.

Write on the original packing list what you are returning and whether you would like to be credited or have an exchange. If you do not have the packing list, please write the above information on a blank piece of paper and include your name, the person's name that placed the order and your address.

Return the package to:
ATTN: Alton Brown/RMG
Robertson Marketing Group
359 Kesler Mill Road
Salem, VA 24153
540-389-0014

We have made every effort to safeguard the information transmitted to this site. Below, we have provided some technical information that will help you understand the safeguards we have instituted for your protection.

We are utilizing the industry standard SSL (Secure Sockets Layer) security protocol that our database uses to interact with secure browsers. The secure browsers we support include Netscape and Microsoft Internet Explorer. Don't worry if you are not sure if your browser supports SSL. We have designed our catalog so that it will not allow you to transmit the order without SSL functionality.

Many parts of the database are used only to view information. The view only areas contain information that is not proprietary and does not contain confidential information. In order to gain maximum speed, these areas are not designated as secure areas. This is a common practice among all internet commerce sites.

In areas such as the check-out area, vital information is exchanged. In this area we use the SSL protocol to safeguard the data. In most browsers, your URL address will change from 'http" to "https. This is your cue that you have entered a secure area. Some browsers will even notify the user once they leave a secure site. A pop-up window will appear letting you know you have left a secure area. Do not be concerned if this message appears during your electronic session.

After your information has been transmitted, we process your order on a different server that is not connected to the internet. This is where we process your budget code. This server does not have any outside modems or links to the outside world. All information on this server is protected with multiple layers of software security.

If you have any technical questions or concerns, please email us in the suggestions area. We will be happy to respond.

When you make a purchase from the Alton Brown Store, we use the information you provide to process your order. We will send you e-mails to confirm your order and may need to contact you by phone, postal mail or e-mail if we have questions about your order. We respect your privacy and will not sell or rent your information to third parties or market to you without your permission. For your convenience, we use cookies that help us recognize you for future orders. The cookie will remember your system, access level and preferences -- it is not used to record any personal information. They are encrypted and cannot be read by any other web page. The cookie itself actually contains no personal information, just a unique identifier for the Alton Brown Store to recognize your browser.